Digital Essex
Verified
Digital Inclusion Support – Digital Essex
In Essex, a fifth of households don’t use the internet at all and, for those that do, more than half either go online for limited reasons or with limited skills.
Digital Essex is working with key partners across the county, developing plans to tackle the causes of digital exclusion: access, affordability and the adoption of skills.
Using a locality-focused approach, we will work to deliver projects and targeted campaigns to ensure that no one is left behind in the evolving digital world.
Being able to access good connectivity, whether that be mobile (4G / 5G) or fixed (FTTP) is key to getting online and becoming digitally enabled.
Additionally, having access to online enabled devices is a necessity to access this internet and perform online actions.
We can advise you where to go if you haven't got a device or consistent connectivity here
While you may have access to good connectivity and devices, being able to afford them is another matter. We are working to promote affordable social tariffs, which are eligible for families on Universal Credit and other benefits.
Find out who offers affordable social broadband tariffs here, what help there is available for you to get online and which organisations local to you are offering free mobile SIM data, here
While you may have access to a device and good connectivity, you may not have the digital skills to be able to complete tasks.
From using social media through to online banking or using the NHS app, we’re working to improve digital skills across the county. This is especially important as more and more services ‘go online’.
Find out where to get free digital support near you. here
Digital Essex is working with key partners across the county, developing plans to tackle the causes of digital exclusion: access, affordability and the adoption of skills.
Using a locality-focused approach, we will work to deliver projects and targeted campaigns to ensure that no one is left behind in the evolving digital world.
Being able to access good connectivity, whether that be mobile (4G / 5G) or fixed (FTTP) is key to getting online and becoming digitally enabled.
Additionally, having access to online enabled devices is a necessity to access this internet and perform online actions.
We can advise you where to go if you haven't got a device or consistent connectivity here
While you may have access to good connectivity and devices, being able to afford them is another matter. We are working to promote affordable social tariffs, which are eligible for families on Universal Credit and other benefits.
Find out who offers affordable social broadband tariffs here, what help there is available for you to get online and which organisations local to you are offering free mobile SIM data, here
While you may have access to a device and good connectivity, you may not have the digital skills to be able to complete tasks.
From using social media through to online banking or using the NHS app, we’re working to improve digital skills across the county. This is especially important as more and more services ‘go online’.
Find out where to get free digital support near you. here
Locations
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Services
Communications
In Essex, a fifth of households don’t use the internet at all – and, for those that do, more than half either go online for limited reasons or with limited skills.
Digital Essex is working with key partners across the county, developing plans to tackle the causes of digital exclusion: access, affordability and the adoption of skills. Using a locality-focused approach, we will work to deliver projects and targeted campaigns to ensure that no one is left behind in the evolving digital world.
Being able to access good connectivity, whether that be mobile (4G / 5G) or fixed (FTTP) is key to getting online and becoming digitally enabled. Additionally, having access to online enabled devices is a necessity to access this internet and perform online actions.
We can advise you where to go if you haven't got a device or consistent connectivity here
While you may have access to good connectivity and devices, being able to afford them is another matter. We are working to promote affordable social tariffs, which are eligible for families on Universal Credit and other benefits.
Find out who offers affordable social broadband tariffs here, what help there is available for you to get online and which organisations local to you are offering free mobile SIM data, here
While you may have access to a device and good connectivity, you may not have the digital skills to be able to complete tasks. From using social media through to online banking or using the NHS app, we’re working to improve digital skills across the county. This is especially important as more and more services ‘go online’.
Find out where to get free digital support near you. here
Online advice only - Location is for visibility reasons only
Digital Essex is working with key partners across the county, developing plans to tackle the causes of digital exclusion: access, affordability and the adoption of skills. Using a locality-focused approach, we will work to deliver projects and targeted campaigns to ensure that no one is left behind in the evolving digital world.
Being able to access good connectivity, whether that be mobile (4G / 5G) or fixed (FTTP) is key to getting online and becoming digitally enabled. Additionally, having access to online enabled devices is a necessity to access this internet and perform online actions.
We can advise you where to go if you haven't got a device or consistent connectivity here
While you may have access to good connectivity and devices, being able to afford them is another matter. We are working to promote affordable social tariffs, which are eligible for families on Universal Credit and other benefits.
Find out who offers affordable social broadband tariffs here, what help there is available for you to get online and which organisations local to you are offering free mobile SIM data, here
While you may have access to a device and good connectivity, you may not have the digital skills to be able to complete tasks. From using social media through to online banking or using the NHS app, we’re working to improve digital skills across the county. This is especially important as more and more services ‘go online’.
Find out where to get free digital support near you. here
Online advice only - Location is for visibility reasons only
Opening Times:
Open Now24 Hours
- Mon: 00:00 – 23:59
- Tue: 00:00 – 23:59
- Wed: 00:00 – 23:59
- Thu: 00:00 – 23:59
- Fri: 00:00 – 23:59
- Sat: 00:00 – 23:59
- Sun: 00:00 – 23:59
In Essex, a fifth of households don’t use the internet at all – and, for those that do, more than half either go online for limited reasons or with limited skills.
Digital Essex is working with key partners across the county, developing plans to tackle the causes of digital exclusion: access, affordability and the adoption of skills. Using a locality-focused approach, we will work to deliver projects and targeted campaigns to ensure that no one is left behind in the evolving digital world.
Being able to access good connectivity, whether that be mobile (4G / 5G) or fixed (FTTP) is key to getting online and becoming digitally enabled. Additionally, having access to online enabled devices is a necessity to access this internet and perform online actions.
We can advise you where to go if you haven't got a device or consistent connectivity here
While you may have access to good connectivity and devices, being able to afford them is another matter. We are working to promote affordable social tariffs, which are eligible for families on Universal Credit and other benefits.
Find out who offers affordable social broadband tariffs here, what help there is available for you to get online and which organisations local to you are offering free mobile SIM data, here
While you may have access to a device and good connectivity, you may not have the digital skills to be able to complete tasks. From using social media through to online banking or using the NHS app, we’re working to improve digital skills across the county. This is especially important as more and more services ‘go online’.
Find out where to get free digital support near you. here
Online advice only - Location is for visibility reasons only
Digital Essex is working with key partners across the county, developing plans to tackle the causes of digital exclusion: access, affordability and the adoption of skills. Using a locality-focused approach, we will work to deliver projects and targeted campaigns to ensure that no one is left behind in the evolving digital world.
Being able to access good connectivity, whether that be mobile (4G / 5G) or fixed (FTTP) is key to getting online and becoming digitally enabled. Additionally, having access to online enabled devices is a necessity to access this internet and perform online actions.
We can advise you where to go if you haven't got a device or consistent connectivity here
While you may have access to good connectivity and devices, being able to afford them is another matter. We are working to promote affordable social tariffs, which are eligible for families on Universal Credit and other benefits.
Find out who offers affordable social broadband tariffs here, what help there is available for you to get online and which organisations local to you are offering free mobile SIM data, here
While you may have access to a device and good connectivity, you may not have the digital skills to be able to complete tasks. From using social media through to online banking or using the NHS app, we’re working to improve digital skills across the county. This is especially important as more and more services ‘go online’.
Find out where to get free digital support near you. here
Online advice only - Location is for visibility reasons only
Opening Times:
Open Now24 Hours
- Mon: 00:00 – 23:59
- Tue: 00:00 – 23:59
- Wed: 00:00 – 23:59
- Thu: 00:00 – 23:59
- Fri: 00:00 – 23:59
- Sat: 00:00 – 23:59
- Sun: 00:00 – 23:59
In Essex, a fifth of households don’t use the internet at all – and, for those that do, more than half either go online for limited reasons or with limited skills.
Digital Essex is working with key partners across the county, developing plans to tackle the causes of digital exclusion: access, affordability and the adoption of skills. Using a locality-focused approach, we will work to deliver projects and targeted campaigns to ensure that no one is left behind in the evolving digital world.
Being able to access good connectivity, whether that be mobile (4G / 5G) or fixed (FTTP) is key to getting online and becoming digitally enabled. Additionally, having access to online enabled devices is a necessity to access this internet and perform online actions.
We can advise you where to go if you haven't got a device or consistent connectivity here
While you may have access to good connectivity and devices, being able to afford them is another matter. We are working to promote affordable social tariffs, which are eligible for families on Universal Credit and other benefits.
Find out who offers affordable social broadband tariffs here, what help there is available for you to get online and which organisations local to you are offering free mobile SIM data, here
While you may have access to a device and good connectivity, you may not have the digital skills to be able to complete tasks. From using social media through to online banking or using the NHS app, we’re working to improve digital skills across the county. This is especially important as more and more services ‘go online’.
Find out where to get free digital support near you. here
Online advice only - Location is for visibility reasons only
Digital Essex is working with key partners across the county, developing plans to tackle the causes of digital exclusion: access, affordability and the adoption of skills. Using a locality-focused approach, we will work to deliver projects and targeted campaigns to ensure that no one is left behind in the evolving digital world.
Being able to access good connectivity, whether that be mobile (4G / 5G) or fixed (FTTP) is key to getting online and becoming digitally enabled. Additionally, having access to online enabled devices is a necessity to access this internet and perform online actions.
We can advise you where to go if you haven't got a device or consistent connectivity here
While you may have access to good connectivity and devices, being able to afford them is another matter. We are working to promote affordable social tariffs, which are eligible for families on Universal Credit and other benefits.
Find out who offers affordable social broadband tariffs here, what help there is available for you to get online and which organisations local to you are offering free mobile SIM data, here
While you may have access to a device and good connectivity, you may not have the digital skills to be able to complete tasks. From using social media through to online banking or using the NHS app, we’re working to improve digital skills across the county. This is especially important as more and more services ‘go online’.
Find out where to get free digital support near you. here
Online advice only - Location is for visibility reasons only
Opening Times:
Open Now24 Hours
- Mon: 00:00 – 23:59
- Tue: 00:00 – 23:59
- Wed: 00:00 – 23:59
- Thu: 00:00 – 23:59
- Fri: 00:00 – 23:59
- Sat: 00:00 – 23:59
- Sun: 00:00 – 23:59
Phone Service
The UK's telephone network is changing. Traditional phone lines will be replaced by a digital landline service. This means that calls will be made over a broadband line.
BT have recently announced that the telephone switchover will be delayed until 2027. This is to make sure there is time to move vulnerable residents over safely.
We want to make sure residents are aware of the switchover, should their landline change before this date.
For most people, this change will be straightforward. Before your phone line changes, your telephone provider will contact you. Depending on your provider, this could be a letter, text, email, postcard or leaflet.
Who isn't affected by the switchover?
Nothing will change if you:
This should be a simple change. Your home phone will be plugged into your broadband router instead of the wall-mounted socket. You will also keep your phone number.
If you do not already have broadband set up at home
To continue using your landline, you will need to switch to a digital phone line. Your telephone provider should contact you to let you know what you need to do to make sure your service isn’t affected. If you have any concerns, contact your telephone provider.
When to contact your telephone provider
If any of the following apply to you, or someone you know, contact your telephone provider.
Your telephone provider will tell you what you need to do to keep using your phone line, and help you take extra steps to prepare.
How do I find out who my telephone provider is?
To find out who your telephone provider is, check your phone bill. Your bill should include the provider's name and contact details. If you have recently moved into a property and are not sure who provides the land line, you can dial 150 to find out.
Find out more information here
BT have recently announced that the telephone switchover will be delayed until 2027. This is to make sure there is time to move vulnerable residents over safely.
We want to make sure residents are aware of the switchover, should their landline change before this date.
For most people, this change will be straightforward. Before your phone line changes, your telephone provider will contact you. Depending on your provider, this could be a letter, text, email, postcard or leaflet.
Who isn't affected by the switchover?
Nothing will change if you:
- do not have a landline
- only use mobile phones in your home
- already use a digital phone line
- How to make sure your landline stays switched on
- If you already have broadband set up at home
This should be a simple change. Your home phone will be plugged into your broadband router instead of the wall-mounted socket. You will also keep your phone number.
If you do not already have broadband set up at home
To continue using your landline, you will need to switch to a digital phone line. Your telephone provider should contact you to let you know what you need to do to make sure your service isn’t affected. If you have any concerns, contact your telephone provider.
When to contact your telephone provider
If any of the following apply to you, or someone you know, contact your telephone provider.
- you are over 75
- you do not use broadband at home
- you use a personal alarm or healthcare device
- you have additional needs
- you live in an area with no mobile signal
- you have concerns or questions about what you need to do to make sure your phone line isn’t affected
Your telephone provider will tell you what you need to do to keep using your phone line, and help you take extra steps to prepare.
How do I find out who my telephone provider is?
To find out who your telephone provider is, check your phone bill. Your bill should include the provider's name and contact details. If you have recently moved into a property and are not sure who provides the land line, you can dial 150 to find out.
Find out more information here
Address:
Online service, location is for visibility only, CM1 1QH
Opening Times:
Open NowCall before attendingPhone Service24 Hours
- Mon: 00:00 – 23:59
- Tue: 00:00 – 23:59
- Wed: 00:00 – 23:59
- Thu: 00:00 – 23:59
- Fri: 00:00 – 23:59
- Sat: 00:00 – 23:59
- Sun: 00:00 – 23:59
Contact Details
- Email: digital@essex.gov.uk
- Website: https://www.superfastessex.org/
- Facebook: https://www.facebook.com/DigitalEssex
- X: https://x.com/Digital_Essex