You can manage your cookie preferences at any time using the button below.
The UK Data (Use and Access) Act 2025, which came into force on 5 February 2026, introduced statutory exceptions allowing the use of analytics and functionality cookies without prior consent, provided that users are clearly informed and given a straightforward way to opt out.
We rely on the statistical purposes exception for our analytics cookies and the appearance/functionality exception for our Watson Assistant chat widget. Both are active by default and you can opt out at any time.
Types of Cookies We Use
1. Necessary Cookies
These cookies are essential for the operation of our website and cannot be turned off. They are usually set in response to actions you take, such as setting your privacy preferences or using core site features. Necessary cookies do not require your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| ss_cookie_consent | Street Support Network | Stores your cookie consent preferences | Persistent (localStorage) |
| findHelpSearchState | Street Support Network | Remembers your search filters during the session | Session (sessionStorage) |
| Google Maps cookies | Required for the interactive "Find Help" map functionality | Varies |
2. Analytics Cookies
These cookies help us analyse website traffic and user behaviour, allowing us to improve the performance and functionality of our site. We use Google Analytics for this purpose.
Under the UK Data (Use and Access) Act 2025, analytics cookies are active by default as they fall within the statutory exception for audience measurement. You do not need to give prior consent for these cookies, but you can opt out at any time via the cookie notice banner or by clicking "Manage Cookie Preferences" above.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated number | 2 years |
| _ga_* | Google Analytics | Maintains session state across page requests | 2 years |
| _gid | Google Analytics | Distinguishes users for analytics purposes | 24 hours |
| _gat | Google Analytics | Throttles request rate to limit data collection on high-traffic sites | 1 minute |
3. Functional Cookies
These cookies enable additional features and functionality on our website, such as the Watson Assistant chat widget that provides automated help for users in certain locations.
Under the UK Data (Use and Access) Act 2025, functional cookies that adapt the service to user preferences are covered by the appearance/functionality exception. These cookies are active by default. The Watson Assistant sets a first-party cookie containing an anonymous session identifier; it does not track individual behaviour or support advertising. You can opt out at any time via the cookie notice banner or by clicking "Manage Cookie Preferences" above.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| Watson Assistant (anonymous user ID) | IBM (first-party) | Stores an anonymous session identifier for the chat assistant on West Midlands location pages | 45 days |
Managing Your Cookie Preferences
When you first visit our site, a cookie notice banner informs you that analytics cookies are active by default. From the banner you can:
- OK: accept the defaults (analytics and functional cookies on) and dismiss the notice
- Opt Out: disable all optional cookies and dismiss the notice
- Manage Preferences: open a dialog to choose exactly which cookie categories to enable or disable
You can revisit your preferences at any time by clicking the "Manage Cookie Preferences" button at the top of this page, or via the "Cookie Settings" link in the footer of our website.
How to Control Cookies in Your Browser
Most web browsers allow you to control cookies through their settings. You can set your browser to block all cookies or to alert you when cookies are being sent. However, please note that blocking all cookies may affect the functionality of our website.
For more information on how to manage cookies, you can visit the following links based on your browser:
Changes to This Cookie Policy
We may update our Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page. Please review this policy periodically for any updates.
Contact Us
If you have any questions about this Cookie Policy or how we use cookies, please contact us at: admin@streetsupport.net